FAQs

Download the NextCrew Mobile app and login.

• Click here to download from Apple store.
• Click here to download from Google Play.

All health professionals must submit the appropriate state and role-specific credentials. We verify all licenses to ensure they are active and in good standing. Where applicable, an active and unencumbered license is required.

In addition, professionals must provide:

• Two forms of identification (one must be a driver’s license or state-issued ID)
• Proof of a recent Tuberculin (TB) test—either skin or blood test
• Current Basic Life Support (BLS) certification

Each professional is also required to complete a self-assessment of skills for every position they are considered for. Compliance with continuing education requirements is mandatory for applicable disciplines.

Lastly, professionals must acknowledge and complete annual competencies, including but not limited to HIPAA, OSHA, and Child and Elder Abuse training.

For the fastest response please send a message on the NextCrew Mobile app. You can also send an email to [email protected].  (The NextCrew Mobile app is the preferred method of contacting the admins and recruiters).

If you have additional questions, you can call the office and/or leave a message at 904-680-6400.

Do Not call off from a shift via email or using the NextCrew Mobile message center. You must call the call off number of 904-838-8000.

When you login to NextCrew Mobile, you can click on “Profile” and then select the “License” or “Documents” sections. Any document that has an expiration date must be uploaded under the license section in the NextCrew Mobile app.

Your user name is usually your first.lastname or your email address.

When you set up your initial profile, you will create a password. Please keep this someplace you can locate it. There is a password reset link in NextCrew Mobile.

Please send them an email to [email protected]

Begin by Applying online and uploading your resume, download the NextCrew Mobile App, upload your documents, let us know when you finish, Relieve Staffing will review all uploaded documents, you will receive the link to sign up for payroll, Relieve Staffing will let you know when you are cleared to  pick up shifts in the app and refer your friends.

You must have an active license in the state you will be working or a compact license.

All staff must have a minimum of 1 year experience working under their current license within the specific specialty of shifts you are requesting. Please note some facilities require 2 years of experience.

There are no shift requirements to remain onboarded with us; however, to remain active in AHCA, you must work one shift every 90 days. If you do not work a shift in 90 days, your profile will auto deactivate. You will then need to reapply.

The main staffing office is open Monday-Friday 9am-5pm est. However, we do have 24/7 coverage for emergencies, call ins and for facility support. The office number is 904-680-6400.

Relieve Staffing processes payroll multiple times weekly. Please see the link below for more information on payroll policies and procedures.

Download PDF

Payroll processing days are completed Monday, Wednesday and Friday. Direct deposits take 2 business days from the date payroll is submitted for processing to fund your bank account. Paycards are funded the same day that payroll is processed. Complete payroll details are available on the payroll policies and procedures document.

We offer direct deposit as well as Rapid Paycards.

Relieve Staffing does not pay mileage. You clock in and out at the facility door and are not driving while clocked in for any reason.

You are not allowed to skip a lunch break unless there is an emergency at the facility with the patient you are caring for. If you work 6 hours or more, you are required to take a lunch break. Most facilities will assign you a time to take your lunch. If you are sitting with a patient, simply let the nurse know you will be leaving for a lunch break.

Relieve Staffing does not offer benefits as you will be providing all services as an independent contractor, not a W2 employee.

Recognized Holidays are determined by each specific facility and locations. Most major holidays that are recognized by our facilities include New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and the Friday after Thanksgiving, Christmas Eve and Christmas Day.

Please note recognized holidays are subject to change at any time. If you have questions regarding any holidays, please contact the payroll department at [email protected].

While working for Relieve Staffing, you are not an employee, and no taxes are withheld from your paychecks. You are responsible for your own taxes, health insurance and workers compensation. You are classified as a 1099 contractor.

When you sign up for Gusto Payroll, you will choose which method you will receive your tax statement. You have the option to receive it via email or standard mail. Please ensure you always keep your mailing address inside Gusto Payroll up to date. Gusto Payroll will automatically send your tax document each year to you based on the method you choose upon signing up within the IRS required deadline.

All paystubs are available on Gusto Payroll. When you sign up for payroll you will create an account that includes a login. Please save that information.

You will receive a link to Gusto Payroll directly from Relieve Staffing to your email. You cannot initially access Gusto Payroll without an invite from us.

If you would like a Rapid Paycard, please simply email our payroll department. For the paycard to work properly, you will need to set Gusto Payroll to the ‘check’ function. Please send an email to [email protected] to request a paycard.

Overtime is not permitted. You are only allowed to work 40 hours within a work week.

We have timesheets easily available under the staff resources section of our website. You can also print them from the links provided. There are two different types of timesheets. There are skilled professional timesheets for CNA’s, Nurses and Technicians. There are also Sitter timesheets for sitter and HHA shifts. You are responsible for providing timesheets for your shifts. You can print these out at staples or office max if you do not have access to a home printer.

• Download Skilled Staff Time Sheets
• Download Sitter Time Sheets

Timesheets are due immediately at the end of each shift. You must upload a timesheet at completion of your shift, or it will delay the submission for payroll processing.

If a timesheet is not uploaded after your shift is completed, it is considered late. If you do not turn the timesheet in prior to the payroll deadline, you will be paid on the next regularly scheduled payroll date. Payroll cutoff is 11:59 PM the night prior to the payroll run date.

When you clock out for your shift in the NextCrew Mobile App, there is a blue arrow to select and then select image. You can review the full description here to upload the timesheets.

The only person who can sign a timesheet at the facility is a facility manager. This manager must be an employee of the facility. The only exception to this rule is the sitter cases.

For sitter cases, please have the patient sign. If the patient is unable to sign, please have the facility employee nurse sign.

Always keep a copy of your timesheet when you complete your shift. Please make a physical copy or take a clear photo. If the app gives you an error message, please rename the file to something shorter and try to upload again. If the timesheet still does not upload correctly, please immediately email the timesheet to payroll at [email protected].

If you’re interested in a shift, simply select “Interested” on the shift listing. This lets us know you’d like to pick up that shift.

You will typically receive an email and an app notification once you’ve been assigned a shift. The shift will also appear under the “Confirmed” tab in the Next Crew App. Please make sure you have notifications turned on in the NextCrew Mobile App to stay updated.

No, you only need to respond to shifts that you would like to work.

When you look at jobs in the app, you will see the addresses posted as well as driving directions.

Yes, Relieve Staffing does offer a referral bonus for certain staff members. We currently offer a referral bonus for any surgical staff members including scrub techs, nurse circulators, x-ray techs, and preoperative/pacu nurses. Please reach out to our office with any questions at 904-680-6400.

There are many things that can impact how many shifts or facility locations that are visible on the app. Your zip code will impact what you can see on the app. The app is designed to show you facilities located near you in a 50-mile radius.